My job involves supporting and guiding clients and colleagues to improve their digital capabilities in a workplace and in a digital job market. Providing technical support; answering support queries either on-site or via phone or email, supporting users in the use of computer equipment and software by providing necessary training and advice.

My job involved creating and maintaining good relationships with customers to establish a loyal customer base. Using implemented sales and marketing strategies in order to create leads, supporting colleagues through training, coaching and mentoring, to deliver excellent levels of product knowledge.

Because it was a very small, independent business I had to take on a lot more responsibilities. Apart from standard e-commerce administrator responsibilities, my role also involved creating and maintaining a good communication link between our online customers and the shipping department, processing orders and making sure that every package was prepared and shipped on time. My role also involved being a part of a customer support service by handling complaints, refunds and replacements.